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Any order that hasn’t been dispatched yet can be cancelled with a full refund. Orders already dispatched can’t be cancelled, every dispatched order must be paid in full. Subscription cancellations count from the moment of cancellation. For example if you cancel your subscription on DD/MM/YYYY at let’s say 2pm then no further payments will be taken from your card from 2pm that day onwards. Past payments can be refunded only if the order hasn’t been dispatched yet.